How to Add a Subtitle/Closed Captions File/URL to the Video Upload

Overview

Subtitles are a textual form of a spoken language that is displayed during the playback of a video (usually at the bottom of the player). Subtitles can be in the same language with the one spoken in the video, to adapt the video for hard-of-hearing people or those who find it difficult to comprehend the spoken language. They can also be provided in another language - as a translation of a dialogue in the foreign language or in order to adapt the video for showing in specific foreign countries.

The following list describes our supported Subtitles files.

  • Timed Text - .ttml / .dfxp / .vfxp (supported also on mobile devices).
  • Web Video Text Tracks -

Note: SRT captions are not supported on mobile.


Adding a Subtitle File


To add a subtitle file or URL to your video, perform the following steps: 

  1. Access the video edit page by either Uploading a new video or Editing an existing one.

    Add_Subtitle_001.jpeg

  2. Optional (Upload subtitles file): Go to the 'SUBTITLES' field under the 'BASIC INFORMATION' tab and verify that the 'External' slider is not selected. Then click on 'Choose file'. A Finder/Explorer window will allow you to locate and upload a subtitles file from your machine. 

    Add_Subtitle_002.jpeg

  3. Optional (Link to externally hosted subtitles file): Go to the 'SUBTITLES' field under the 'BASIC INFORMATION' tab and select the 'External' slider. A URL address field is displayed instead of the choose file button. The enter you externally hosted subtitles file URL.

    Add_Subtitle_003.jpeg

  4. Click on the 'Language' filed and enter the name of your subtitles language in the search field. Relevant search result will display in a drop down menu allowing you to select the required language.

    Note: The subtitle language selector field allows users to find your video according to it's supported language.


    Add_Subtitle_004.jpeg
  5. Click on 'Add Subtitle'. The subtitle file will start uploading and display an indication progress bar.

    Note: The 'Add Subtitle' field will be available for clicking only after selecting/entering a supported subtitle file format file or URL.

    Note: After the upload has completed, each file/URL will be displayed under the supported language in the Subtitles field.


    Note: You can upload multiple subtitle files and/or URLs.

  6. Click on 'SAVE'. Your video now includes subtitle files.

    Note: Subtitles are viewable in the Player using our Closed Caption capability. For further details, please see What are Closed Captions?

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