What are Player Error Messages?

When a video is prohibited from playing in a Player this is due to an applied restriction or configuration error. As our Portal supports many types of restrictions (such as: Geographic location, Domain, Age, Content Availability and Company restrictions), we have expanded our Error Messages to assist you in diagnosing the source of the restriction easily.

Player error messages are evaluated according to the first video in your Player's assigned Playlist or if an injected video ID is passed in the Player tag.

Note: This functionality can be switched on/off for all your Players directly from the Company edit page. For further details, please see How to Activate/Disable Player Error Messages.

Important! When the Player error message functionality is not applied, if the first video in your Player's assigned Playlist has a video restriction, the Player will automatically revert to the next video in the Playlist without displaying an error message.

 

Error Message Indications

When an error message is displayed you will see two main components:

  • Error Message Test - An error message that generally informs the viewer of the restriction or error. The message change according to the context of the restriction. 
  • Error Code - A specific error code that describes the origin of the error. For further details, please see Player Error Ecodes and Messages below.

 

Player Error Ecodes and Messages

The following table describes the available Error Messages, Ecodes and reason for their display:

Ecode Error Message Restriction Reason
03 "This video is restricted from playing on this domain" A domain restriction is applied by the content owner Seller Rule.
05 "This video is currently not available" The video is not yet available for syndication as it's availability start date has not yet been reached (Future/Upcoming video).
06 "This video has been removed" The video is no longer available for syndication as it's availability end date has been passed (Expired/Past video).
07 "This video has been removed" The video has been deleted by the content owner.
08 "This video has been removed" This video has been archived by the content owner and therefore not available for viewing.
09 "This video is restricted from playing" The video cannot be played as the Content Visibility setting of the Buyer's Company is set to 'Show only my content' and the video belongs to an other Company.
10 "This video is restricted from playing" The video cannot be played as the Content Visibility setting of the Buyer's Company is set to 'Show only white label' and the video belongs to a Company outside the White label.
11 "This video is restricted from playing" The Player Buyer Company has been restricted from playing back this video. The restriction is applied either on the Seller Rule level or on the Video level.
12 "This video is restricted from playing" The video cannot be played as the Video Filtering String setting of the Buyer Company is preventing this video from being seen.
13 "This video is currently not available" The video is not ready for playback as it's 'playbackAvailable' property is set to 'false'. This can be caused by several reasons such as unfinished encoding renditions, a migration or API malfunction etc.
14 "This video is currently not available"

The video cannot be displayed due to a 'Workflow' status according to one of the following options:

  • Moderation status is not approved (Commercialize).
  • A source video ID is set (either Commercialize or Other workflow).
15 "Internal System Error" The video cannot be played as incorrect input parameters have been passed to the player for video filtering.
16 "This video is restricted from playing" The video's supported player type does not match the actual Player's type (O2, Yahoo).
17 "This video is restricted from playing in your location" The video cannot be played as a geo-restriction is applied from the Video level.
18 "This video is restricted from playing in your location" The video cannot be played as a geo-restriction is applied from the Seller Rule level.
19 "This video is currently not available" The Video ID (vid=) defined in the embed tag is invalid. The 'vid' parameter value is either exceeding or missing a character/s, or the value is incorrect.
20 "This player is restricted from playing videos" Either the publisher site is suspected of being non brand safe or the traffic is suspected to be fraudulent.


 

 

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